FAQs for Stream Ticketholders

Online access

When will I receive my access?

October 20, to your registered email address.

I can’t find the email. Can you resend it?

Airmeet (the virtual conference platform) does not ‘resend’ emails. It’s also possible that your company’s servers or email filters are blocking it.

Please check:

You are using the correct REGISTERED email address (and check for typos!). Check with the person who registered you.
Check spam folder / Promotions or Social tab.

- Sender email: notifications@airmeetevents.com
- Subject line: Your access for SOFTCON 2025: Agentic Ignition

Still can’t find it? Create a support ticket here.

Where do I access the online workshops?

In Airmeet, SOFTCON’s virtual event platform.

Is online access only for Oct. 28 and 29?

No. Online access is for 3 days.

I only see the SOFTCON landing page on Airmeet. How do I enter the event?

SOFTCON on Airmeet opens on Oct. 28, 8:00 AM. Once opened, visit the booths, join the networking sessions, and watch the sessions.

What you can do now:

Is there a tutorial on how to use Airmeet?

Watch the tutorial video. For detailed, step-by-step instructions, read this guide.

What if I have technical issues with Airmeet?

Problem with Airmeet? Please read the FAQs here.

Will we get recordings and speaker presentations?

Replays of all sessions (Days 1-3) will be available on Airmeet starting Oct. 31
60-day access to all replays on Airmeet
Speakers’ presentation decks won’t be shared

Are replacements/substitutes allowed?

Allowed until Oct. 17 only.

Original attendee must fill out this form, using their event-registered email address.
New delegate will receive an email confirmation containing the Airmeet link.

After Oct. 17, no replacements allowed for Airmeet access. Rest assured that you have access to replays of all sessions available.

Can I get a refund if I can't attend?